Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

All returns to exchange a product has to be done within 7 days upon receiving your item. Shipping fees will not be refunded for exchanges.

To be eligible for an exchange, your item must be unused, not damaged in any way and in the original condition that you received it. All tags and original packaging must be intact. RAREISLUXE reserves the right to reject, at its sole and absolute discretion, any exchange request if these conditions are not met. In the unlikely event that you received a defected item, please contact us at our Contact Us page within 3 days upon receiving your items.

RETURN AND EXCHANGE PROCESS

If you would like to make a return and exchange for another item, you can email us at admin@rareisluxe.com with your invoice and the item you would like to exchange to. We will then advise accordingly if the exchange is possible. Thereafter, if approval is given for a valid exchange, our customer sales representatives will contact you to bring your items to a local retail store for exchange. Purchased items can only be returned in the country where it was originally purchased.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@rareisluxe.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

AMENDMENT

We may, in our sole and absolute discretion, amend the terms of this Return and Exchange Policy at any time and without notice to you.

SHIPPING RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@rareisluxe.com for questions related to refunds and returns.